Terms & Conditions

Glass Brothers Glazing

These Terms and Conditions govern your use of the Glass Brothers Glazing website and services. By accessing our website, requesting a quote, booking an inspection, or engaging our services, you agree to be bound by these Terms.

Glass Brothers Glazing provides professional glass and glazing services across the Gold Coast, Brisbane, Ipswich, Tweed Heads, Byron Bay, and surrounding areas.

Website Use

The content on this website is provided for general information purposes only. While we make reasonable efforts to ensure the information is accurate and up to date, we do not guarantee that all website content is complete, current, or free from errors.

You agree not to misuse this website, attempt to interfere with its operation, copy website content without permission, or use the website for any unlawful purpose.

Quotes and Services

All quotes provided by Glass Brothers Glazing are based on the information available at the time of enquiry, site inspection, measurement, or consultation.

Quotes may be subject to change if:

Site conditions differ from what was originally disclosed
Measurements, access, or installation requirements change
Structural, framing, or surface issues are identified
Additional labour, materials, hardware, or safety requirements are needed
Custom glass, pool fencing, balustrade, mirrors, shower screens, windows, doors, or other glazing requirements change
Variations are requested after the quote has been provided or work has commenced

Any additional work, materials, or variations may result in additional costs. Where possible, these will be discussed and agreed upon before proceeding.

We reserve the right to refuse, revise, or withdraw a quote at our discretion.

Measurements, Custom Glass, and Materials

Many of our services involve custom measurements, glass cutting, fabrication, ordering, or installation. It is the client’s responsibility to provide accurate information where requested, including site access details, preferred specifications, and any known property issues.

Once custom glass, materials, hardware, or made-to-order products have been ordered or fabricated, cancellations, refunds, or changes may not be available unless required by Australian Consumer Law.

Glass type, tint, finish, hardware, framing, and product availability may vary depending on supplier stock and project requirements.

Pool Fencing, Balustrades, and Compliance

Glass Brothers Glazing provides pool fencing, glass balustrade, and related glazing services using reasonable care and skill.

Where compliance requirements apply, including pool safety, balustrade standards, building regulations, or local council requirements, clients are responsible for ensuring all necessary approvals, permits, inspections, or certifications are obtained unless otherwise agreed in writing.

We will use reasonable efforts to complete work in line with applicable Australian standards and industry practices. However, final compliance approval may depend on site-specific conditions, third-party inspectors, certifiers, or local authority requirements.

Legal review recommended: Compliance obligations for pool fencing, balustrades, building work, and glazing standards can vary by state, council, property type, and project scope. This section should be reviewed by a licensed Australian solicitor or compliance professional before publishing.

Payment Terms

Payment terms will be outlined in your quote, invoice, or written agreement.

Unless otherwise agreed in writing, payment may be required by deposit, progress payment, milestone payment, or final payment upon completion of services.

Deposits may be required before materials are ordered or work is scheduled.

Late payments may incur additional charges where permitted by law. Glass Brothers Glazing reserves the right to pause, reschedule, or withhold further work until overdue amounts are paid.

Cancellations and Scheduling

If you need to cancel or reschedule a booking, inspection, or installation, we request that you provide reasonable notice.

Project timelines may be affected by:

Weather conditions
Supplier or material delays
Site access issues
Safety requirements
Changes to the project scope
Unforeseen site conditions
Third-party delays

Glass Brothers Glazing will make reasonable efforts to meet agreed timelines; however, completion dates are estimates only unless expressly confirmed in writing.

We reserve the right to reschedule services where necessary.

Service Areas

Glass Brothers Glazing provides services across the Gold Coast, Brisbane, Ipswich, Tweed Heads, Byron Bay, and surrounding areas.

Availability may vary depending on location, project size, access requirements, and service type.

Additional travel fees may apply for certain locations or projects outside our regular service areas.

SMS and Electronic Communications

By submitting your details through our website, requesting a quote, booking an inspection, or engaging our services, you consent to being contacted by Glass Brothers Glazing by phone, SMS, and email.

These communications may include:

Quote follow-ups
Appointment confirmations
Booking updates
Project updates
Invoice and payment reminders
Service-related notifications
Customer support communication

You may opt out of SMS or marketing communications at any time by replying STOP or contacting us directly.

Glass Brothers Glazing complies with the Spam Act 2003 (Cth) and will only send electronic communications where consent has been provided, reasonably inferred, or otherwise permitted by law. Standard message and data rates may apply depending on your mobile carrier.

Workmanship and Liability

Glass Brothers Glazing takes reasonable care in delivering dependable and professional workmanship across all glazing projects.

To the maximum extent permitted by law, Glass Brothers Glazing is not liable for any indirect, incidental, special, or consequential loss arising from the use of our website, services, materials, products, or completed work.

We are not responsible for damage, defects, delays, or issues caused by:

Pre-existing structural problems
Hidden site conditions
Poor existing framing, walls, floors, surfaces, or fixtures
Client-supplied materials
Third-party trades or suppliers
Misuse, neglect, impact damage, lack of maintenance, or unauthorised modifications after installation

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law, including consumer guarantees that cannot be excluded.

Third-Party Services and Materials

We may use, recommend, or source materials, hardware, glass, fixtures, or services from third-party suppliers as part of our work.

Glass Brothers Glazing is not responsible for delays, defects, shortages, discontinued products, supplier changes, or issues caused by third-party products or services beyond our reasonable control.

Where manufacturer warranties apply, these may be subject to the manufacturer’s own terms and conditions.

Client Responsibilities

Clients must ensure that:

Safe and reasonable access is available to the worksite
The site is ready for inspection or installation at the agreed time
Relevant information about the property is disclosed before work begins
Pets, children, valuables, and fragile items are kept clear of the work area
Any required approvals, permits, or permissions are obtained unless otherwise agreed in writing
Payments are made according to the agreed terms

If the site is not ready, safe, or accessible, additional fees or rescheduling may apply.

Warranties and Australian Consumer Law

Our services come with guarantees that cannot be excluded under Australian Consumer Law. You may be entitled to a remedy if our services are not provided with due care and skill, are not fit for purpose, or are not supplied within a reasonable time.

Any workmanship warranties, product warranties, or supplier warranties will be set out in your quote, invoice, or warranty documentation where applicable.

This does not cover damage caused by misuse, accidents, impact, poor maintenance, unauthorised repairs, movement in the property, third-party work, or normal wear and tear.

Legal review recommended: Warranty terms should be checked by an Australian solicitor to ensure they do not unintentionally limit rights under Australian Consumer Law.

Privacy

Your personal information is handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth) where applicable.

We may collect personal information such as your name, phone number, email address, service address, and project details in order to respond to enquiries, provide quotes, complete bookings, deliver services, and communicate with you.

Please refer to our Privacy Policy for more information about how personal information is collected, used, stored, and disclosed.

Intellectual Property

All content on this website, including text, images, branding, layout, graphics, service descriptions, and other materials, is owned by or licensed to Glass Brothers Glazing unless otherwise stated.

You must not copy, reproduce, modify, distribute, or use any website content without our prior written consent.

Changes to Terms and Conditions

Glass Brothers Glazing may update these Terms and Conditions from time to time. The latest version will be made available on our website.

Your continued use of our website or services after any changes are published means you accept the updated Terms.

Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia, unless otherwise required by applicable law.

Where services are provided in New South Wales, including Tweed Heads, Byron Bay, or surrounding areas, relevant New South Wales laws, council requirements, and building regulations may also apply.

Legal review recommended: Because Glass Brothers Glazing services both Queensland and New South Wales areas, this governing law section should be reviewed by a licensed Australian solicitor.