Privacy Policy

Glass Brothers Glazing

Glass Brothers Glazing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website, contact us, request a quote, book a service, or otherwise engage with our business.

Glass Brothers Glazing provides glass and glazing services across the Gold Coast, Brisbane, Ipswich, Tweed Heads, Byron Bay, and surrounding areas.

This Privacy Policy has been prepared with reference to the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable. The Privacy Act generally applies to Australian Government agencies and many organisations, including private sector organisations with annual turnover above $3 million and certain other organisations. (OAIC) The Australian Privacy Principles cover how personal information is collected, used, disclosed, secured, accessed, and corrected. (OAIC)

Who We Are

Business Name: Glass Brothers Glazing
Contact: Amaron Pulemagafa
Phone: 0402 356 040
Email: [email protected]
ABN/Business Number: 12775463580

Business Hours:
Monday – Friday: 7:00am – 5:00pm
Saturday: 8:00am – 2:00pm
Sunday: Closed

Information We Collect

We may collect personal information from you when you:

Submit an enquiry through our website
Request a quote
Call, text, email, or message us
Book an on-site inspection or service
Engage us to complete glazing work
Provide project details, photos, plans, measurements, or property information
Make a payment or request an invoice
Leave a review or provide feedback

The information we may collect includes:

Name
Phone number
Email address
Property or service address
Project details
Photos or videos of the work area
Quote, booking, invoice, and payment details
Communication history
Any other information you choose to provide to us

We only collect personal information that is reasonably necessary for our business operations and services.

How We Use Your Information

We may use your personal information to:

Respond to enquiries
Provide quotes and estimates
Book inspections, appointments, and installation work
Communicate about your project
Order materials, glass, hardware, or custom products
Complete glazing, pool fencing, balustrade, shower screen, mirror, window, door, and custom glass work
Issue invoices, receipts, and payment reminders
Provide customer support
Manage scheduling and service updates
Improve our website, services, and customer experience
Request reviews or feedback
Meet legal, insurance, tax, accounting, or compliance obligations

We do not sell your personal information.

SMS, Email, and Marketing Communications

By submitting your details through our website, requesting a quote, booking a service, or contacting us, you agree that we may contact you by phone, SMS, or email in relation to your enquiry, quote, booking, invoice, or service.

We may also send occasional marketing or promotional messages where you have consented or where permitted by law.

Under Australian spam laws, businesses sending marketing emails or messages generally need consent, must identify themselves as the sender, include contact details, and make it easy to unsubscribe. (acma.gov.au)

You can opt out of marketing SMS or email communications at any time by:

Replying STOP to an SMS
Clicking the unsubscribe link, where available
Contacting us directly at [email protected]

Please note that even if you opt out of marketing messages, we may still contact you about active quotes, bookings, invoices, safety matters, or service-related updates.

Website and Tracking Information

When you visit our website, we may collect limited technical information such as:

Browser type
Device type
IP address
Pages visited
Time spent on the website
Referral source
General website usage information

This information may be collected through cookies, analytics tools, website forms, or similar technologies.

We use this information to understand how visitors use our website, improve website performance, and support our marketing and service delivery.

You can adjust your browser settings to refuse cookies, but some website features may not function properly.

How We Collect Information

We may collect personal information directly from you when you provide it to us.

We may also collect information from:

Website contact forms
Phone calls, SMS, and emails
Social media messages
Online booking or quote systems
Payment and invoicing platforms
Contractors, suppliers, or trades involved in your project
Publicly available sources, where relevant and lawful

Where practical, we will collect information directly from you.

Disclosure of Personal Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

This may include:

Employees, contractors, or subcontractors
Glass suppliers, hardware suppliers, and manufacturers
Payment processors and invoicing platforms
Website hosting and IT providers
Marketing, CRM, or communication platforms
Accountants, insurers, legal advisers, or professional service providers
Building certifiers, engineers, inspectors, councils, or regulatory bodies where required
Debt collection agencies where payment is overdue and lawful to do so

We only share information where reasonably necessary and appropriate.

Photos, Project Images, and Portfolio Use

We may take photos or videos of completed work, work in progress, or installation areas for quality control, records, insurance, training, marketing, or portfolio purposes.

Where images identify your property, address, people, private areas, or other personal details, we will take reasonable steps to avoid unnecessary disclosure.

If you do not want photos of your project used for marketing or portfolio purposes, please let us know in writing.

Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored in:

Email accounts
Mobile devices
Business software
Cloud storage
Website systems
CRM or booking platforms
Accounting and invoicing systems

However, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security of information transmitted online.

Accessing and Correcting Your Information

You may request access to the personal information we hold about you.

You may also ask us to correct your personal information if it is inaccurate, incomplete, outdated, or misleading.

To request access or correction, please contact us using the details below.

We may need to verify your identity before providing access or making corrections.

The Australian Privacy Principles include rights and obligations relating to the access and correction of personal information. (OAIC)

Retention of Personal Information

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include keeping records for:

Quotes and job history
Warranty or workmanship matters
Tax and accounting obligations
Insurance and legal purposes
Customer service and dispute resolution
Business administration

When information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it where appropriate.

Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party websites. You should review their privacy policies before providing personal information.

Overseas Disclosure

Some of the third-party platforms or service providers we use may store or process information outside Australia.

Where this occurs, we will take reasonable steps to ensure your information is handled appropriately and in accordance with applicable privacy obligations.

Legal review recommended: If Glass Brothers Glazing uses specific overseas platforms, CRMs, analytics tools, email marketing systems, or cloud storage providers, this section should be reviewed and updated with more specific information.

Notifiable Data Breaches

If a data breach occurs that is likely to result in serious harm, we will take steps to assess and respond to the breach in accordance with applicable Australian privacy laws.

Where required, we may notify affected individuals and the Office of the Australian Information Commissioner.

Legal review recommended: Data breach obligations can depend on whether the business is covered by the Privacy Act and the type of information involved. This section should be reviewed by a qualified Australian privacy adviser or solicitor.

Complaints

If you have a concern about how we handle your personal information, please contact us first so we can try to resolve the issue.

You can contact us at:

Glass Brothers Glazing
Contact: Amaron Pulemagafa
Phone: 0402 356 040
Email: [email protected]

We will aim to respond to privacy complaints within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website. Your continued use of our website or services after any changes are published means you accept the updated Privacy Policy.